Installation Service and Support

New Installation & Equipment Replacement

At Helou Technical Services, we make upgrading or installing new systems simple and stress-free. Whether you’re starting from scratch or replacing outdated equipment, our team provides professional installation, setup, and configuration for all of your technology and security needs — including cameras, alarms, access control, gates, networking, and more.

Free Estimates — No Surprises

For new installations and most equipment replacements, we proudly offer free on-site estimates. Our experienced technicians will assess your project, discuss your goals, and provide a detailed, transparent quote so you can make an informed decision — with no hidden fees or unexpected costs.

What We Offer

• Complete system design and installation
  
  

• Equipment upgrades and replacements
  
  

• Expert consultation and project planning
  
  

• Fast, clean, and professional service
  
  

• Residential, commercial, and government solutions
  
  

Why Choose Helou Technical Services?

✅ Locally owned & veteran operated
✅ Over 20 years of technical expertise
✅ Licensed and insured professionals
✅ Trusted by homeowners, contractors, and municipalities across the DFW Metroplex

Diagnostic & Repair Services

When your equipment isn’t working the way it should, our skilled technicians are here to help. We provide reliable diagnostic, troubleshooting, and repair services for all types of low-voltage and technology systems — including security cameras, alarms, access control, networking, gates, intercoms, and more.

Simple, Fair Pricing

For diagnostic and repair service calls, we charge a flat service call fee that covers travel to your site and the first 30 minutes of testing, troubleshooting, and repair.

• If we’re able to fix your issue within that first 30 minutes, that’s all you pay (plus any parts required).
  
  

• If the repair is more complex and requires additional time, we typically bill time and materials by the hour.
  
  

• In certain cases, a flat-rate repair may apply depending on the scope of work.
  
  

This straightforward approach ensures you know exactly what to expect — no inflated bills, no surprises.

Common Repairs We Handle

• Camera and NVR/DVR troubleshooting
  
  

• Alarm system service and reprogramming
  
  

• Access control reader or credential issues
  
  

• Gate operator repairs and safety sensor testing
  
  

• Network and connectivity diagnostics
  
  

📞 Call 972-616-3739 or 📧 info@HelouTechnicalServices.com to schedule a diagnostic service today.

Preventative Maintenance Plans

Keep your systems running smoothly year-round with our Helou Technical Services Maintenance Plans. Regular maintenance not only helps prevent downtime but also extends the life of your equipment — saving you money and frustration in the long run.

Why Maintenance Matters

Even the most advanced technology needs routine care. Dust buildup, weather exposure, software updates, and everyday wear can affect system performance. Our preventative maintenance programs are designed to detect and resolve issues before they become costly problems.

What’s Included

Our maintenance plans are tailored to your equipment type and site needs and may include:

• Scheduled inspections and testing
  
  

• Cleaning and alignment of cameras and sensors
  
  

• Firmware and software updates
  
  

• Backup and health checks for NVR/DVR systems
  
  

• Gate operator and access control testing
  
  

• Detailed service reports and recommendations
  
  

Flexible Options

We offer monthly, quarterly, and annual maintenance plans for residential, commercial, and government customers. Plans can be customized to cover your:

• Surveillance and alarm systems
  
  

• Access control hardware and software
  
  

• Automatic gates and intercoms
  
  

• Network infrastructure and connected devices
  
  

Benefits of a Maintenance Plan

✅ Reduced downtime and emergency calls
✅ Extended equipment life and warranty compliance
✅ Priority scheduling for service requests
✅ Discounted rates on repairs and upgrades

Protect your investment and maintain peak performance — choose a Helou Technical Services Maintenance Plan today.

📞 Call 972-616-3739 or 📧 info@HelouTechnicalServices.com to request a custom maintenance quote.